Kayak Flight Cancellation Policy – Refund Guidelines, Fees, And More [2024]
As we know, Kayak belongs to the search engine and is most definitely not an online travel agency. Therefore, the cancellation policy applied to the ticket will solely depend on the air service’s flight ticket purchased on Kayak.
Here is the complete overview of the Kayak cancellation policy and everything you should know before heading toward the cancellation steps.
What is the Cancellation Policy on Kayak Airline?
Kayak Airlines Cancellation Policy makes it easier to request a refund if you cancel your flight due to some personal reasons. However, the refund amount will be subject to the airfare you chose while booking your flight.
The booked flight ticket must be canceled at least 24 hours before the departure time of the respective flight. If the person does not show up or does not cancel before the departure, then they will not be eligible for a refund.
If you want a refund for a canceled flight, ensure you do so within the ticket validity period. A refund would be processed only if your airfare allows it to. For cases where you purchased a discounted fare, you may be eligible for a partial refund or none.
Options like e-credit or exchange will be offered to you if your ticket is not eligible for a refund. However, these alternate options will be subject to your ticket fare type.
Kayak 24-Hour Cancellation Policy
The 24-Hour cancellation policy of Kayak applies only to the United States market.
Per the 24-Hour kayak cancellation policy, travelers who purchase the ticket at least seven days before the departure date, must cancel it within 24 hours of booking.
Kayak Platform will also charge a processing fee of 50 USD on the Basic Plan.
On standard & plus plans, Kayak won’t charge the processing fee.
Kayak Cancellation Policy on Free Cancellation
Under this policy, the Kayak won’t charge any fee for Cancellation:
If you cancel a plus plan or standard plan flight ticket within 24 hours of buying the ticket, as it is for the United States market.
On canceling the Plus Plan ticket outside of the 24 hours.
Only If you cancel your Plus plan ticket for a non-U.S flight segment.
How Much Kayak Cancellation Fee?
Standard Cancellation
USD 100
Standard Plan/ Service Bundle within 24 Hours (Within U.S)
USD 50
Plus Plan (U.S / Non- U.S)
USD 0
How to Cancel Flight Ticket on Kayak Airlines?
As per the Kayak cancellation policy, passengers cannot cancel the booked ticket on Kayak by simply getting in touch with the airline’s customer service team from which they bought the ticket.
The other method is to simply visit the Kayak.com flight cancellations page online and make the desired changes under the “Bookings” section.
In many cases, it is preferred to contact its service team provider directly.
Part to be noted, the request for the ticket cancellation must be made 24 hours before the scheduled departure time.
How Much Compensation Can I Get for a Cancelled Flight?
Sometimes due to some unforeseen circumstances, the Airlines have to cancel the flights. However, you can still lose all your ticket money. The table given below explains the Kayak Cancellation Policy and the compensation that you are eligible for if your booked flights are canceled by the Airline.
DISTANCE
COMPENSATION
Less than 1,500km
£220
Between 1,500 and 3,500km
£350
Over 1,500km within the EU
£350
Over 3,500km outside the EU
£520
Kayak Cancellations Refund Policy
Tickets entitled to a refund get issued within twenty working days max on debit or credit card purchases.
Yet, considering the previous statement, it might take 1-2 billing cycles.
In most cases, refunds are credited to the original payment method. But sometimes they may be made through alternate methods such as Paypal in some exceptional situations.
Kayak’s Cancel For No Reason Plan (CFAR)
Kayak’s cancel for no reason plan permits you to request a ticket cancellation without any sort of documentation. However, you will get a partial refund under the following conditions:
You can cancel your flight ticket purchased on Kayak by contacting the airline or online travel agency from where you have bought your tickets.
In this scenario, you can directly refer to the mail you received from Kayak; this mail will be the service provider’s name. In case of any doubts, you can simply call Kayak customer care services at +1-833-714-2120.
The CFAR plan does not impose on the cancellations made directly with the airline.
If you cancel within 24 hours of departure, the CFAR will not apply here, and the cancellation fee imposed by the air service will only apply.
Also, this plan is non-refundable.
This plan does not cover additional purchases, including seat selections, extra baggage, insurance, and so on will not be refunded.
CFAR plans are mostly refunded within 15 days maximum from the requested date.
Conditions of Refund
You might be entitled to a refund if you cannot change the travel service and dates.
Most airlines/OTAs may refund the unused part of the non-refundable tickets.
If you request Kayak, then Kayak will act on your behalf to cancel your bookings with the airline or OTA.
Also, Kayak will only entertain your requests, if you meet the following conditions:
The OTA or Airline cancels or significantly changes your flight.
Also, the air service acknowledges that you are entitled to a refund.
Your funds are either in possession of Kayak or a third-party service provider.
If you cannot meet the abovementioned conditions, you will not be entitled to a refund. The obligation to offer a refund rests on the airline or travel supplier as per the United States D.O.T.
Final Words
This write-up explains all the key information about the Kayak Cancellation Policy. As always, we have tried to keep it casual and explained the details point-to-point.
Go through this article again if you are still confused, and solve your queries!
Since Kayak is an online search engine and not a travel agency, the Kayak Cancellation Policy may differ from the rest. You won’t have to pay a cancellation fee if you purchased the ticket at least seven days before the departure and canceled it within 24 hours. ( According to the United States Department of Transportation)
Since Kayak is not a travel agency, the cancellation of your purchased ticket will be subject to the airfare of the Airline you purchased the ticket. Kayak Cancellation Policy includes the processing fee and the cancellation charges by the Airline.
As per the Kayak Cancellation Policy, you will not be charged a cancellation fee under the following circumstances:
1. Cancelling a Plus or Standard ticket within a 24-hour window.
2. Cancelling a Plus ticket after the 24-hour window.
3. Cancelling a Plus ticket for a non-U.S flight.
Kayak is always there for you in case you have any queries. Call +1-833-714-2120 to learn about Kayak Cancellation Policy, Kayak Refund Policy, and many more.
