Air Canada Cancellation Policy – Refund Guidelines, Fees, And More [2024]
There might be certain instances when people have to cancel their traveling plans due to some important work. Unfortunately, it might cause a heavy loss to the passengers if they don’t have any clue how to recover their money spent on booking flight tickets. However, if this situation ever happened to you while booking your flight tickets with Air Canada, you have spotted the right place. According to the Air Canada Cancellation Policy 2022, passengers can claim a refund with little effort.
Read the entire article to get a better insight into the terms and conditions of the Air Canada Cancellation Refund Policy.
What are the Air Canada Cancellation Rules?
You must be aware of these points before claiming for the Air Canada Cancellation Policy.
Always ensure that you must cancel your tickets two hours prior to the departure timings.
You will get a refund for the cancelled bookings within one to three months.
Moreover, you will also receive the refund on your bookings in the original form of payment.
For instance, if you have already received the claim for the flight tickets from any insurance company. In such circumstances, you can’t request a refund.
In case, you haven’t received the full claim on the tickets according to the entitlement; you must fill out the Refund Request Form and also you known about Air Canada Flight Change Policy
How Air Canada Cancellation Policy Works?
Just like every airline has its cancellation policy, Air Canada Airlines Cancellation Policy regulates cancellations done online, via phone, or at the airport. The cancellation fee and eligible refund amount depend on the type of fare your ticket has when you cancel it, why you cancel it, and so much more. Read below to understand how Cancellation Policy differs as per your fare type.
1. Basic Economy Ticket
You are allowed to cancel a Basic Economy Ticket only within 24 hours of purchasing it. However, you may cancel it under special circumstances, like receiving a sudden military order, when your flight was delayed for more than three hours, or you fell severely ill and are in no condition to fly.
2. Non-Refundable Ticket
Standard Economy, Non-flexible premium economy/business class, comfort, and other such tickets are not eligible for a full refund. USD 200 per ticket is charged to passengers that cancels these tickets.
3. Refundable Tickets
Latitude, Premium Economy Flexible, Business Flexible, and other tickets are under refundable and therefore eligible for a full refund. The only condition is to cancel your ticket before scheduled departure. It will take around seven business days to transfer the amount back to the original form of payment.
4. Award Tickets
The cancellation fee for award tickets that are canceled post the 24-hour risk period is USD 125 when done online and USD 150 when done through the contact center. Aeroplan Diamond Members only need to pay USD 30 if they cancel their ticket online, whereas USD 100 is charged for those who cancel their award ticket through the contact center.
What is my eligibility during a flight cancellation?
Air Canada Flight Cancellation Policy states that if the airlines cancel your flight due to reasons that are within their control, you are entitled to some facilities for free, such as:
1. Food and Beverages, but in reasonable quantity.
2. Means for electronic communication, such as Wi-Fi.
3. Free-of-cost accommodation if you were on vacation or living in a hotel.
4. Free transportation to and fro the airport and your designated hotel.
However, these facilities will be offered to you only if the airlines informed you about the cancellation or disruption less than 12 hours before the scheduled flight or when you had to wait at the airport for more than 2 hours post the departure time.
Air Canada Vouchers, Credits, and Coupons.
When you cancel an Air Canada flight, you will receive a refund in terms of credit, according to the Air Canada Refund Policy. The credit will be provided in either of the following forms:
1. Air Canada Travel Voucher
You can use these vouchers multiple times, and so can a travel agent. They are fully transferable and do not have any expiration date. You can use these coupons to book a flight or purchase a hotel package to Mexico or the Caribbean. It may take up to three days to update the value online and a few days for you to receive it, as it comes through physical mail.
2. Air Canada Electronic Travel Voucher:
These are slightly different from Air Canada Travel Vouchers as they come with an expiration date that would be mentioned in your email, and with these, you can purchase new base fare Air Canada Tickets on Air Rouge, Air Canada, and Air Canada Express. If you received this voucher because you canceled your ticket, then the credit value will turn to USD 0 post-expiration date. But if the flight was canceled by the airlines, the voucher will not expire.
3. ACCredit
Air travel and ancillary services provided by Air Canada Rouge, Air Canada, and Air Canada Express can be purchased with this voucher. If the voucher was issued under Air Passenger Protection Regulations, it will have no expiration date. A 15-digit number and 4-digit pin will be sent to you on email, through which you can check your ACCredit balance.
4. eCoupons
Receiving an eCoupon comes with various perks, like being able to purchase many kinds of tickets and ancillary services. You will receive an email with a four-digit PIN code and a 15-digit number. An expiration date is sent via E-mail, after which the balance would turn USD 0. These coupons are also fully transferable but cannot be sold.
How Can You Apply For the Cancellation Policy Air Canada?
You can cancel your Air Canada Flight tickets online or via a contact number. In addition to this, you may also cancel the flight bookings by visiting the airport within a certain stipulated time. Here is the complete procedure for the cancellation policy Air Canada; go through them closely.
Method 1: Cancellation of Air Canada Flight Online
You can cancel your Air Canada flight tickets using the Manage Booking section. Also, you are required to retrieve your online banking, pay the required fee and then act according to the instructions for cancelling the reservation.
To begin with, type “aircanada.com” within the address bar to reach the official web page of Air Canada.
Afterwards, head towards the Manage Booking section page and add the booking credentials appropriately.
Now, you must pick the flight segment you wish to cancel and then move further.
In the upcoming page, you will get the refund amount along with the Air Canada flight cancellation fee as per your bookings.
After this, you need to confirm your selection at the checkout page.
Consequently, you will get the Email Confirmation on your linked email address.
Finally, you will receive the refund on your flight tickets as per the original payment method within 20 business days.
Method 2: Cancellation of Flight Tickets Via Phone Number
For instance, if you are holding a restricted fare or wish to cancel an individual booking when there are multiple passengers. You may call the Air Canada flight cancellation phone number in that scenario. Also, it may include cancellation fees.
Method 3: Cancellation of Flight Tickets at the Airport
Apart from these two methods, you can cancel your flight tickets at the airline’s booking counter at the airport. Also, remember that you can claim a refund up to 3 hours before scheduled departure for international flights and 2 hours for domestic flights. Apart from this, the cancellation fee on the flight tickets at the airport may differ as additional surcharges may apply.
Air Canada Cancellation Fee
Air Canada Flight Cancellation Policy allows you to cancel your booked ticket without any charges if you cancel your ticket within 24-hours of booking it and if the flight is seven days away. In other cases, cancellation fee depends on various factors, like:
TYPE OF TICKET
CANCELLATION FEE
Basic Economy
Not Permitted
Standard Economy
USD 200
Flex
USD 200
Comfort
USD 200
Latitude
USD 0
Premium Economy Flexible
USD 0
Premium Economy Non-Flexible
USD 200
Business Class Flexible
USD 0
Business Class Non-Flexible
USD 200
Award Ticket
USD 0-150
Air Canada Award Ticket Cancellation Policy
If you have booked an award ticket, then those cancellation rules will apply that exist under the Air Canada Award Ticket Cancellation Policy. Read the points given below to understand the rules:
1. Cancellation fee of USD 125 is charged if the award ticket is canceled after 24 hours of booking online via Aeroplan.com
2. Cancellation fee of USD 150 is charged when cancelation is done through the Aeroplan contact center.
3. Cancellation fee of USD 30 for Aeroplan Diamond Members if canceled online.
4. Cancellation fee of USD 100 for Aeroplan Diamond Members if canceled through Aeroplan Contact Center.
5. No cancellation fee for members of Altitude Super Elite 100k.
Air Canada’s Flight Cancellation Compensation Policy
If your flight was canceled, disrupted, or overbooked, or if you were denied boarding by Air Canada, then the Air Canada Flight Cancellation Policy gives you the right to claim compensation from the airline. The following table represents the kind of compensation you are eligible for:
DISTANCE
COMPENSATION
All flights under 1,500km
Up to €250 per passenger
Internal EU flights over 1,500km
Up to €400 per passenger
Non-internal EU flights between 1,500-3,500km
Up to €400 per passenger
Non-internal EU flights over 3,500km
Up to €600 per passenger
Learn more about the Air Canada Cancellation Policy For Covid-19
The best thing is that the Air Canada Cancellation policy offers a refund on the flight tickets booked at the time of Covid-19. This policy may include the following details; go through them.
The passengers can cancel their flight tickets up to 2 hours before the scheduled departure.
Also, you can claim for Air Canada Flight change free of cost if the airline changes or cancels your flight schedule.
The air voyagers can request a refund if their flight is cancelled for some reason.
For instance, if the airlines couldn’t offer you alternative flight tickets within 3 hours of the departure time. In that case, the passengers are liable to claim the cancelled flight compensation mentioned in the Air Canada Cancellation Policy.
In case you want to terminate the reservation, the overall booking value will be converted into the travel voucher. This travel voucher doesn’t expire, and you can book the flight tickets for another passenger.
Last, the refundable tickets will be refunded as per the applicable fare rules. But you must remember that you still have to pay the cancellation charges.
Facts You Must Know About Air Canada Cancellation Refund Policy
For instance, if you can’t redeem a flight ticket that you have booked in advance and need to cancel it. In that scenario, you can request the Air Canada refund policy.
If you have made the flight bookings from the airline booking channels, you can cancel it without paying any penalty. However, if you have made the bookings seven days prior to the departure and are cancelled within 24 hours of purchase, you are eligible for full refund.
For instance, if you have purchased the tickets through the travelling agency, you can connect directly with the point of purchase for a refund.
According to the Air Canada Cancellation Policy, you are eligible for a refund only if the fare rules are linked with booking permits. This is so because the different fare types may apply to different classes of services.
While purchasing tickets via credit card, the refund amount will be shown on the credit card statement within seven business days.
On the other hand, if you have purchased tickets via cash or other modes of payment, you will get a full refund within 20 working days.
According to the Air Canada Refund Policy, the airline can refuse to claim a refund if it is claimed after the expiry of the ticket.
Air Canada Eligibility Criteria For Full Refunds (Air Canada Refund Status)
The amount of refund depends on various factors, like who canceled the flight. What was your fare type? When did you or the airlines cancel your flight?
Air Canada Refund Policy states that if a passenger cancels their booked flight within 24 hours of booking it, then they don’t have to pay any penalty, and are eligible for a full refund, provided the booked flight is still seven days away.
For unused tickets that were canceled by the airline, you will receive a full refund if you were not informed about the same within an appropriate time. If your booked flight is delayed for more than three hours, you may demand a refund.
Ending Words!!
We hope that now you don’t have to struggle while claiming for the Air Canada Cancellation Policy. By following the stepwise instructions mentioned in the post, you can easily request a refund on your flight bookings. However, if you still have any issues while getting the refund, then contact our experts. Our professionals will provide you with the proper guidance within the shortest time span.
If your flight was canceled by Air Canada due to no fault of yours, you are entitled you claim compensation or ask for a refund on your booked flight ticket. The Air Canada Flight Cancellation Policy provides the following steps for you to claim your refund: 1. If you have already traveled, you can apply for a refund at Air Canada’s official website under ‘Ticket Refund Application Form.’ All you need to do is, fill in the details that are being asked in the form and submit it online. Your refund process will be processed.
The Air Canada Flight Cancellation Policy states that any passenger who has booked a flight has the right to cancel it without any penalty up to 24 hours after booking the ticket. When done, passenger will receive the ticket amount as refund. If the passenger cancels their booked ticket outside of the 24-hour risk period, they would be liable to pay cancellation charges as their fare type suggests.
To avoid standing in long queues, Air Canada suggests you make full use of technology. You can check in online by Air Canada Express, Air Canada Rouge, and Air Canada. Just make sure you keep a few pieces of information handy, like booking reference, Aeroplan ID, Air Canada Employee Number, Ticket Number and etc. This would help in speedy check-in and that too sitting at home.
Air Canada makes sure to cater to all their passengers’ needs. They do so by being available for the passengers 24*7. If you have any queries or want to learn about Air Canada Airlines Cancellation Policy, then give us a call at +1-833-714-2120.
